Terms and Conditions

These Terms and Conditions (“Terms”) govern all childcare services (“Services”) provided by Nurturing Hearts, a sole‑trader business operating in London, England (“we”, “our”, “us”). By booking our Services, the parent, guardian or authorised adult (“you”, “your”, “Client”) confirms that you have read, understood and agree to be bound by these Terms.

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2. Definitions

Term

Meaning

Booking

A confirmed request for childcare on a specific date and time, accepted by us.

Deposit

A non‑refundable £20.00 fee payable to secure a Booking.

Invoice

The total amount due for the Services, less any Deposit already paid.

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3. Scope of Services

We offer ad‑hoc, part‑day and full‑day childcare delivered in person at the Client’s premises or other agreed location. Availability is subject to prior Bookings and may vary.

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4. Bookings

1. Request – Submit your preferred date(s), time(s) and location by phone, email or our online form.

2. Deposit – Pay the £20.00 non‑refundable Deposit within 24 hours of the provisional offer; otherwise, the slot may be released.

3. Confirmation – Your Booking is confirmed only after the Deposit (and, where applicable, the full Invoice has cleared to our bank account.

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5. Fees and Payment

• All prices are quoted in pounds sterling (GBP) and exclude any optional extras agreed in writing.

• Advance payment – The balance shown on your Invoice must be paid in full no later than 48 hours before the start of the Booking.

• We accept bank transfer only; account details are supplied on the Invoice.

• Failure to pay by the 48‑hour deadline, will automatically cancel the Booking.

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6. Rescheduling, Cancellations and Refunds

Action

Permitted?

Conditions

Refund*

Reschedule

Yes

Notify us ≥ 24 hours before the original start time

Deposit carried forward once, new date subject to availability

Cancel

Yes

Notify us ≥ 24 hours before the start time

Deposit retained, balance refunded in full within 7 days

Any change or cancellation < 24 hours

No

Not accepted

No refund (Deposit + Invoice retained)

*Refunds are made to the original payer by bank transfer.

Example
Booking for Tuesday 12 July, 18:00
‣ Latest time to change or cancel: Monday 11 July, 18:00 (24 hours prior).

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7. Last‑Minute / Same‑Day Requests

Same‑day or “on‑the‑day” Bookings may be accepted at our discretion if we are free. Full payment (including the £20 Deposit) is due immediately upon acceptance.

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8. Client Responsibilities

• Provide accurate emergency contact details and any relevant medical or dietary information.

• Return home/pick up on time; lateness of more than 15 minutes may incur an additional fee.

• Maintain a safe environment (e.g. smoke alarms operational, no unsecured hazards).

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9. Our Obligations

We will:

• Arrive punctually, remain flexible where reasonable, and act in each child’s best interests.

• Hold an enhanced DBS certificate and appropriate paediatric first‑aid qualification.

• Carry valid public liability insurance (proof available on request).

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10. Liability

We are not liable for indirect or consequential losses. Our total liability per Booking will not exceed the fees paid for that Booking, except for liability that cannot be limited by law (e.g. personal injury caused by our negligence).

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11. Data Protection

Personal data is processed in accordance with the UK GDPR and Data Protection Act 2018. We store only the information necessary to deliver the Services and will never sell or share your data without consent unless required by law.

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12. Safeguarding

We follow government‑issued safeguarding guidance and reserve the right to refuse or terminate Services where a child’s welfare is at risk.

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13. Force Majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, such as extreme weather, illness, or public emergency.

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14. Feedback and Complaints

We encourage open communication to maintain a healthy working relationship. Complaints should be raised promptly by email to (email address) and we will respond within 5 working days.

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15. Changes to These Terms

We may amend these Terms by giving at least 14 calendar days’ notice on our website or by email. Existing Bookings will continue under the Terms in force at the time of confirmation.

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16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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17. Contact

Nurturing Hearts, London, England
Email: ___ Phone: ___